Need to bring information from your public website or documentation portal into your knowledge base?
The External Website Import feature lets you do exactly that—automatically and intelligently.
What It Does
This feature allows you to import and sync pages from any external website—such as a public trust center, support docs, or a blog—directly into your knowledge base. It captures content, organizes it into versions, and keeps everything up to date.
How It Works
The import process involves six key steps:
Trigger the Import
Start an import from Settings > Site Pages by entering the URL of the website you want to import. You can choose whether to include subpages (linked pages on the same domain).
Scrape Website Content
Our system securely reads the website’s text content—page by page—gathering text blocks and normalizing URLs to ensure all content is clean and structured.
Detect New or Updated Pages
For each page, we generate a checksum (like a fingerprint) to detect if it’s new or has changed since the last import. Each version of the page is tracked for historical reference.
Save Everything Securely
Each page is converted into a file and saved to your knowledge base. Records in your database are updated to reflect pages that were added or modified.
Track Progress and Trigger Actions
Progress updates are logged throughout the process so you always know what’s happening. Once files are stored, downstream tasks like search indexing are triggered automatically, ensuring the content is ready to use right away.
View Imported Pages
All imported pages are linked to their original website entry. You can easily view and manage them from your dashboard.
Key Features
One-click sync
Supports subpages from the same domain
Automatic change detection
Version control for every imported page
Example Use Cases
Import your public documentation so AI agents can respond with accurate information.
Index your support site for knowledge base search.
Sync content from platforms like Zendesk, Intercom, and more.